Date Posted: 01/10/2025
Hiring Organization: Rose International
Position Number: 476460
Job Title: Collections Representative
Job Location: Tempe, AZ, USA, 85281
Work Model: Onsite
Shift:
Monday thru Thursday
8:00am to 5:00pm or 11:00am to 8:00pm
Friday 7:00am to 4:00pm
Every other Saturday 6am to 11am
Employment Type: Temp to Hire
Estimated Duration (In months): 13
Min Hourly Rate ($): 19.00
Max Hourly Rate ($): 19.00
Must Have Skills/Attributes: Call Center, Collections
Job Description
Collections
Required Education:
· High School diploma or equivalent
Qualifications
· 2 years of previous Collections and call center experience
· Excellent written and verbal communication skills, including telephone skills
· Excellent interpersonal skills
· Strong decision making and problem-solving ability
· Ability to work with others
· Demonstrated proficiency in basic computer applications, such as MS Office products
Responsibilities
· Collect assigned accounts to a minimum efficiency of 95% or better.
· Meet or exceed performance expectations for collection efforts based upon individual goals and objectives, e.g., minimum contacts per day, repossession inventory, past due budget.
· Process customer drafts, fee waivers, Right to Cure and other deferrals on accounts based on written policy guidelines.
· Order updated credit bureau reports or initiate the skip tracing process in accordance with established guidelines.
· Document all collections efforts in accordance with established procedures.
· Process customers payments through electronic draft.
· Communicate regularly with management regarding the status of problem accounts.
· Perform general customer service duties.
**Only those lawfully authorized to work in the designated country associated with the position will be considered. **
**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
